Shipping & Returns

1. In-Home Deliveries

A 3rd party vendor has been contracted to perform your delivery service. In order to ensure that your delivery is successful, your participation is needed. Below are answers to commonly asked questions about CADYCE deliveries :

1.1 When will I receive my delivery?

It takes between 5-7 working days for us to deliver your order from the time you place the order on our site. We do a thorough quality check on the merchandize and then ship as per your order and destination. CADYCE.COM ensures that the fastest and most efficient dispatch & delivery chain is in place to get your orders to you as swiftly as possible from our warehouse. Some areas may take longer due to the frequency of deliveries to the delivery pin code. When shipping your order, we consider these factors to calculate the Estimated Delivery Date : Order Processing: The amount of time taken by us to prepare your order for shipping is typically 1–2 days. However, some orders may be shipped in as few as 4 hrs and some may take up to 15 days. Transit Time: The amount of time it takes for your order to leave our distribution center and arrive at the local delivery carrier. When the delivery provider receives your order and is ready to schedule a delivery date, they will attempt to contact you on the telephone number provided by you in your order. At that time, they will let you know what days of the week they are able to deliver to your area. Deliveries will be made between the hours of 8am and 6pm on the delivery day you select. The delivery company will call you prior to the scheduled delivery and will provide you with an approximate time window. The delivery company will make every effort to deliver within the time window provided.

1.2 How to prepare for your delivery?

The Delivery Company has been contracted to perform the delivery service to one delivery address. If the delivery cannot be made to this address , Please make sure there is adequate access and space to complete the delivery – prior to delivery ensure that there is adequate permission taken to make the delivery considering hallways, staircases and elevators.

1.3 Who needs to sign for my delivery?

Either you or your representative, that is 18 years of age or older, must be present to receive the merchandise at the agreed upon day and time window. If no one is available to receive the delivery, a re-delivery fee may be applied to your order. This agreement is with you and CADYCE. Neither CADYCE nor the 3rd party Delivery Company that has been contracted by CADYCE to perform the delivery will be held responsible if you decide to hire a 3rd party contractor to accept, receive and sign the handover of items without the notations of visible defects of packaging, damaged items or missing merchandise.

1.4 What am I responsible for upon delivery?

Please be sure to sign the Delivery Order Note in the presence of the Delivery Company representative to indicate your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please do not accept the item(s), indicate the problem on the Delivery Note and contact us within 48 hours of your delivery attempt. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition. For any other problem with your order, please refer to our return policy.

1.5 What additional fees may apply?

There may be circumstances that require additional payment by you if the conditions mentioned have not been met or you require special services outside of our standard delivery. [For example, if you need a specified time window, your address is not accessible, you were not available for your scheduled delivery, delivery not made due to unsafe conditions, not indicating missing pieces on the delivery note, etc.]

1.6 Delivering to a Tradeshow or Convention Center?

In order to ensure that your delivery is processed as quickly as possible; please contact us. Please indicate to the advisor that your order will be delivered to a tradeshow, convention center or a freight forwarder. Additional delivery information is required to ensure accurate processing of your order. Additional delivery charges may apply to these order types based on time frame and location of delivery.

1.7 Delivering to a Freight Forwarder?

In order to ensure that your delivery is processed as quickly as possible; please contact us. Please indicate to the advisor that your order will be delivered to a freight forwarder. Additional delivery information is required to ensure accurate processing of your order. Additional delivery charges may apply to these order types based on time frame and location of delivery. This agreement is with you and CADYCE. Neither CADYCE nor the 3rd party Delivery Company that has been contracted by CADYCE to perform the delivery, will be held responsible if you decide to hire a 3rd party contractor or freight forwarder to accept, receive and sign the handover of items without the notations of visible defects of packaging, damaged items or missing merchandise.

1.8 Can I make changes to the delivery address after I place my order?

We cannot make any changes to the delivery address once your online order is placed. Orders placed online or over the phone begin processing immediately in our system to ensure order fulfilment and shipping time. If the delivery address must be changed, your order will have to be cancelled and then replaced. We apologize for any inconvenience. For information regarding our cancellation policy please visit the information or you may contact us for any other questions.

2. Parcel Deliveries

2.1 When will I receive my delivery?

It takes between 5-7 working days for us to deliver your order from the time you place the order on our site. Some areas may take longer due to the frequency of deliveries to the delivery pin code. When shipping your order, we consider these factors to calculate the Estimated Delivery Date : Order Processing: The amount of time taken by us to prepare your order for shipping is typically 1–2 days. However, some orders may be shipped in as few as 4 hrs and some may take up to 15 days. Transit Time: The amount of time it takes for your order to leave our distribution center and arrive at the local delivery carrier.

2.2 How many attempts will be made?

We will make 3 delivery attempts for Parcel deliveries. After the 3rd failed attempt at delivery, the package(s) are returned to our warehouse and we will issue a credit for your merchandise only. If you would like to have the merchandise re-delivered, you will be responsible for the re-delivery fee.

2.3 What am I responsible for upon delivery?

Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please contact us within 48 hours of your delivery. For any other problem with your order, please refer to our return policy.

3. Returns & Cancellations